Reducing day-to-day business interruptions due to end user system problems not only improves business performance but also improves
employee morale and productivity. Understanding where those problems are before they become a serious issue is extremely important to any
company regardless of size.
Availability and Performance Monitoring
• In-depth monitors: These reside with a single user, and don't give IT a clear understanding of the business impact of the
problem, or its scope.
• Network-centric "sniffers": These reside a good distance from the end user, limiting access to crucial user performance
data. This approach to end-user monitoring usually involves network layer analysis, not application layer analysis, - limiting IT
personnel from measuring true business activity performance.
• Synthetic testing: These use a robot system to measure performance under simulated conditions. However, what appears to
be normal under test conditions may vary widely from real-world user experience. Some transactions, such as trades, cannot
be tested synthetically, leaving significant blind spots. Synthetic testing requires up-to-date scripting, another time-consuming
and costly IT management task.
Powerful, scalable, cost-effective and easy to deploy, we can improve the effectiveness of your operational teams responsible for key business
The result is a real-time aggregation, analysis, and correlation of all the performance metrics that define and impact real end user experience.
By transforming end user experience metrics into actionable business intelligence, APM becomes a strategic business enabler. End user
performance intelligence is enabled by self-learning, statistical modeling of dynamic performance baselines, preemptive problem detection,
dynamic isolation of impacted users, and automatic identification of business impact and probable cause. With end user performance
intelligence, enterprises rapidly gain the agility required to address end user issues before they impact business results.
Currently, IT has to choose between solutions that can't provide real-world, end-to-end coverage. These include:
ITPMG provides actual, actionable information that enables IT operations teams to:
CIO (primary), Network Operations team
IT executives who have the responsibility for application service delivery issues resolution and problem and incident management.
Frontline Performance Intelligence (FPI) Platform®, is a trademark of Aternity, Inc.
With APM, enterprises benefit from proactive IT management through self-learning, preemptive problem detection, and right-time decision
support. By uniquely transforming every desktop - real or virtual - into a self-monitoring platform that is user-experience aware, the patented
FPI Platform arms with real-time business intelligence on how application performance and usage impacts business results, and provides a path
for constant improvement.
The Availability and Performance Monitoring Offering monitors the application service delivery that end user communities receive and experience
through the use of an Application Performance Management (APM) technology.
ITPMG redefines end user experience management by utilizing the industry's first patented Frontline Performance Intelligence (FPI) Platform®.
The FPI Platform is designed to dramatically reduce business disruptions and significantly increase end user productivity.
What makes the ITPMG solution different?
Focus on end-user data: Today's AM solutions ignore the most important information element - the end-user. For the most part, they
monitor back-end components only and treat each component independently.
The intelligent way to manage end-user experience
With our solution, organizations can minimize the costs and damage associated with business application interruptions. The ITPMG
solution automates and simplifies fault-detection and analysis of application performance, utilizing powerful end-user monitoring to
help IT address performance issues before they impact your business.
Major research firm recommends measuring performance from the perspective of end-users
In a recent major research company poll, the majority of respondents measure application availability by components, rather than
by affected users. The research company recommends measuring from the perspective of the users, thereby eliminating a
discrepancy that can create a mismatch of data, creating confusion over true performance measurements. "Poll Reveals Buying
Preferences for Availability and Performance Monitoring" (April 2005).
Using anomalous behavior algorithms, the Availability and Performance Monitoring Service
offering dynamically creates End User Performance Intelligence - data that operators can interpret and act upon within moments of detecting a
problem. This includes granular performance information by group, location and time.
The service offering agents reside at user end points, continuously gathering and aggregating measurements into real-time data IT can
understand and use. The solution does this without interfering or interrupting end user activity. Data is then automatically organized by
business groups, giving IT an accurate perspective on end-user performance.
ITPMG Delivers Answers
You get detailed information on:
• Number of people affected
• Business groups impacted
• Business priority
• Common factors
• Business transactions impacted
• Probable causes
• Detect true performance problems
• Identify exactly who is affected and define problem scope across single and multiple sites/departments
• View application performance levels by department, location and time
• React quickly according to business relevance
• Rapidly resolve the problem through probable cause analysis before it impacts end user productivity and satisfaction
• Reduce costly help desk calls
• Reduces Business Downtime
• - IT responds to application degradation BEFORE business is impacted
• - Prioritizes IT response based on business relevance
• Reduces MTTR & Cost of Operations
• - Saves hours/days in detection and analysis
• - Minimizes number of IT personnel needed for resolution
• - Ensures ROI on planned infrastructure investments due to production evidence
• - Increased application adoption, user productivity and business process optimization based on precise insights into how
users use their applications
If you can't see your users, you can't see the problem
Using traditional application management solutions, IT has no way to detect end-user performance problems, analyze potential
causes and resolve them quickly. This problem is widespread. According to Forrester Research, 74% of end-user problems are not
currently detected by IT.
Move from a reactive to a proactive mode
Rather than examine performance problems from the data center and infrastructure side alone, we capture real end-user
experience. We provide the last mile visibility that traditional monitoring tools can't provide - and requires minimal effort to set up
• Productivity of business units and departments
• Operating expenses
• Customer service and satisfaction
• Project and product delivery times
Application performance issues impact:
Performance Management and Measurement Services
Availability and Performance Monitoring