One of the biggest challenges to every CIO and senior executive today is get detailed information on what his "true" Total Cost of Ownership
(TCO) is and what is driving that cost.
Benchmark Comprehensive Service Offering
Recommendations, strategic planning, implementation support, and performance measurements to ensure that the desired outcomes are reached
are available also.
Our service offering provides a fast, cost efficient, quality benchmark report that supports our client's IT investment and budget needs. We
have a unique capability to be able to benchmark companies with peers in their industry and benchmark cross-industry companies based on
their "workload and complexity IT DNA". Our unique peer selection process allows us to analyze an IT functional area(s), akin to a forensic, DNA
analysis of an organization. This forensic, DNA approach allows us to understand the unique characteristics of the organization and select
appropriate peers having similar requirements. This is much more important than traditional revenue and size drivers when it comes to
determining and understanding cost comparative analytics.
ITPMG's consulting service provides a written Benchmark Assessment Report that is presented with easily understood charts and graphs. The
Benchmark Assessment Report provides the client with a choice of metrics selected from our current list of operational metrics for any of the
functional areas (help desk, mainframes, mid-range servers, storage, mobility, data networking, voice networking, application development,
application support, end user, security, operations and database administration) that we track.
• How do we get an effective and efficient detailed set of baseline metrics to help us in our assessment of an IT investment
and/or expense reduction?
• What is the industry baseline that we can use for continuous measurement and improvement processes?
• How can I get data to help us understand if our budget cuts are hurting our organization's performance?
• What areas should we continue to invest in?
CIO (primary), CEO, CFO.
Our unique Comprehensive Benchmark offering provides a detailed, thorough comparative analysis and report of comparative metrics for
workload, efficiency and performance, costs, staffing, sourcing, complexity and ageing against industry peers and against cross-industry peers
within our total benchmark database that can answer those detailed questions and help them make the best decisions possible.
Through our offering, using our unique benchmarking process, approach, and methodology based on a client's "workload and complexity IT
DNA" we create easy to understand comparative assessment reports. These reports give clients the results necessary to help answer these
questions and many more. It is through our offering that clients can now obtain detailed industry baseline benchmarks from similar peer
organizations and industries in order to better understand how their investments may impact the organization and where key changes may
need to be made in order to improve overall efficiencies and be more responsive to their customer base.
Final reports can usually be done within two to three weeks from the time that all the client input is finalized. Client input would include IT
functional area costs, inventory, workload and complexity answers/input using our easy to use data collection techniques/tools.
The written report contains metrics pertaining to the client's selected industry and specific to workload and complexity DNA based peers. We
also provide Mean, Top and Bottom quartile for the client's selected industry peers which provide valuable insights into the workload complexity
driving the performance of their IT organization.
Enterprises that want/need to use comparative analysis to support decisions in the complex business and IT environment they work in on a
Another unique capability is that we can use our database and forensic approach to do predictive modeling based on your "IT workload and
complexity DNA". This is especially important when enterprises are looking into consolidation, outsourcing or the Cloud because our reports can
not only provide information about your current state but they can also provide information about the to-be-state as well.
The offering provides consistent results and easy to understand formats from client to client and from benchmark to benchmark. Through our
state of the art analysis system, we build statistical results that include selected peer organizations in their industry and produce final reports
Through our offering, results are customized and easy to understand. They allow the client to get comparative metrics from our data base that
contains information from over three thousand peers across over twenty industries. The benchmark report provides comparative metrics
regarding such focus areas as hardware, software, sourcing, personnel, workload and complexity associated with each functional area of an IT
organization. This gives clients the ability to answer questions such as:
Benchmark Service Offferings
IT Benchmark Comprehensive Service Solution