Dr. Dean R. Spitzer
Dr. Spitzer has 35 years of experience in performance measurement and management and is widely acknowledged as one of the
world's leading authorities on performance measurement and performance management. His latest book Transforming Performance
Measurement: Rethinking the Way We Measurement and Drive Organizational Success has been hailed as a 'breakthrough,' 'a
masterpiece,' and 'the most important book ever written about performance measurement.'
Dr. Spitzer's advice and counsel is sought by companies and government agencies throughout the world. During his distinguished
career as a consultant, he has helped more than 100 organizations on five continents improve their performance. Dr. Spitzer's client
list reads like a Who's Who of outstanding organizations in the private, public, and non-profit sectors. Among Dr. Spitzer's most
significant accomplishments were developing the Learning Effectiveness Measurement (LEM) methodology, which has revolutionized
learning measurement at IBM and at many other companies; creating the first Masters Degree program ever delivered entirely online;
founding the Research Roundtable on Service Performance Measurement; and contributing thought-leadership to the U.S.
Department of Commerce's Advisory Committee on "Measuring Innovation in the 21st Century Economy".
In addition to his consulting career, Dr. Spitzer was senior researcher and performance measurement thought leader at IBM
Corporation and held leadership positions with James River Corporation, Digital Equipment Corporation, and Kimberly Clark Corporation.
He also served as a professor at 5 universities and was an assistant director with a U.S. government agency.
Dr. Spitzer is the author of 8 books and over 200 articles and book chapters and he has been a keynote and featured presenter at
more than 100 conferences throughout the world. Dr. Spitzer has received many honors for his significant professional contributions,
including being selected as a Fellow of the Advanced Performance Institute and receiving two President's Awards from the
International Society for Performance Improvement. He also holds the prestigious Certified Performance Technologist (CPT)
Dr. Spitzer earned his Ph.D. degree from the University of Southern California and his M.A. from Northwestern University and pursued
both undergraduate and graduate studies at the London School of Economics.
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