Faced with a rapidly changing marketplace in which the Internet has enabled customers to take control of the purchase decision-making
process, Marketers have encountered both a challenge and an important opportunity to become more customer-centric: a major success
factor for valued brand identity, continued revenue growth and improved company performance.
Marketing 2.0 Transformation: Process Design and Implementation
Marketing 2.0 Transformation: Process Design and Implementation services and deliverables include the following:
CMO, VP of Marketing (primary audience)
CEO, COO, CFO
Skillful integration is required to merge new Web 2.0 functionality into the marketing mix. With Web 2.0, marketers have a new set of
marketing tools and techniques to leverage, and a well-planned combination of blogs, podcasts, video, RSS, social networking, and other
capabilities will be vital to the new marketing mix.
• Strategy and Plan Development: A review of existing business strategy and plans, and an assessment against
requirements for success in a 2.0 environment. Summary of findings and recommended process improvements. A definition
of marketing resources required to support a highly effective strategy and plan development process.
• Program Planning, Development and Execution: A summary of process effectiveness findings. Recommendations for
process improvements and 2.0 transformation requirements. Definition of Marketing resources, roles and responsibilities
• Management / Governance System and Measurements: Recommended governance system to enable and ensure
process change adoption and deployment. Recommended set of Marketing 2.0 success measurements
• Marketing 2.0 Transformation data visualization Dashboards: Creation of real-time advanced data visualization
dashboard(s) utilizing enhanced analytics and client specific marketing 2.0 transformation KPIs.
The rapid evolution of Web 2.0 technologies has accelerated the emergence of a new customer interaction model in which customers engage
with businesses on their own terms. As a result, companies will need to transform their marketing planning and implementation processes in
order to maintain a competitive edge in this new customer-empowered environment. Marketers must develop an understanding of changing
customer needs and expectations, build expertise in new 2.0 technologies, and quickly adjust to the new environment by moving from a "push"
model, where the marketer manages and drives all communication regarding products and brands, to a "pull" model, where customers have an
equal and independent voice. A successful transition will require the following:
• Improved data capture mechanisms - to develop better profiles of customers and prospects. New tools and enhanced
information exchange are increasing the quantity and improving the quality of Web site interactions
• Improved search and personalization - to target messages and offers on an individual customer basis. Enhanced
customer profiles and greater knowledge of individual customer preferences will lead to the ability to customize the user's
experience on the site.
• Enhanced content - to elevate the customer experience and deepen the level of engagement. An increasing number of
Web 2.0 technologies are being used to deepen customer interactions. Understanding and mapping the customer journey becomes
a critical initial step in order to align the right content and its delivery format with a user's requirements.
• Social networking tools - to build ongoing communication with customers. Customers are demanding greater access to
information, and social networking tools provide new options for customer communication.
• Enhanced measures and metrics with real time indicators of Marketing 2.0 Transformation performance through data
visualization Dashboards. Today, more than ever, business managers are struggling to extract and "pull" from the volumes of
operational information what is needed to make proactive and informed decisions. Using custom analytics, Marketing 2.0
Transformation Key Performance Indicators (KPIs), and carefully configured interactive visual dashboards, we "push" opportunity
and risk situations to the forefront to help you make informed decisions
• Marketing 2.0 skills assessment, gap analysis and resource alignment plan
Our experience and expertise in helping large multinational companies evolve their Marketing strategy, planning and execution processes in
order to succeed in the new marketplace will enable you to identify requirements and gaps in your current go-to-market model, define
requirements for change in the planning and execution process, and facilitate resource alignment to support a new model for success. This
Marketing Transformation offering will also assist you in determining what new roles and responsibilities will be required to execute in the
Web 2.0 environment and aide in identifying the skills required to support these new roles. However, our offering does not end there,
because transforming your Marketing to survive in the Web 2.0 world also involves implementing change. Our experience as transformation
experts can also be employed to assist you in deploying your new go-to-market plan, conducting skills assessment, and identifying skill gaps
to be addressed. This solution also includes the development of key measures of Marketing 2.0 success and a Marketing Dashboard.