Mr. Bitterman is a founder of the IT Performance Management Group and is active in many of their IT performance management and
Business Intelligence engagements. He works with senior business and IT executives in performing high-level engagements focused
on establishing the current performance baseline, targeting future performance goals and implementing the means to achieve them.
He also works with IT executives and their staff to determine the level of IT alignment and business value being delivered. He
employs the tools, techniques and methodologies he developed specifically for these assessments.
Prior to founding ITPMG Mr. Bitterman was a vice president at Gartner Group. He joined Gartner in 1994, and held a number of
positions and established the IT Transformation and IT Performance Management practice. As vice president of Gartner
Measurement, Mr. Bitterman was responsible for management of the senior analyst staff engaged in client delivery of Gartner's
benchmark and IT performance management services. He developed the techniques and methodologies used in the delivery of theses
services and provided direction and support to analysts across all areas of IT, ensuring that a "business perspective" was a part of
every performance analysis.
Prior to joining Gartner, Mr. Bitterman held senior management positions within both vendor and user IT organizations.
Mr. Bitterman held senior management positions at PepsiCo, where he directed a staff of 60 IT professionals in the planning, design,
implementation, and operation of worldwide voice and data communications networks and data center operations. He held a similar
position at Continental Group.
Other positions included manager telecommunications at Emery Air Freight, where he operated the first real-time, online system for
tracking airfreight. He planned and implemented the deployment of facilities and equipment on a worldwide basis to over 150
locations with over 1,500 terminals. Mr. Bitterman began his career at New York Telephone in 1967 as a communications consultant.
Mr. Bitterman gained his Bachelor's degree at Doane College and his Master's degree at the City College of New York.
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