Most organizations use outsourcing as a service delivery mechanism. In fact, many large organizations deliver more than half of their IT, HR, F&A, and Procurement services with external service providers. This model works well as long as the organization is proficient at governing those external relationships and integrating them with internal service delivery. Too often, the success or failure of an outsourcing relationship is determined by the skills and attributes of its governance team rather than consistently applied governance methods and tools. A core competency in outsourcing governance has become a necessity for organizations that do any significant amount of outsourcing.
Rapid Review Assessment Services:
Outsourcing Governance
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• An assessment and evaluation of the current outsourcing governance policies in place and processes in use
• An evaluation of the current outsourcing governance IT support tools
• A gap analysis comparing the current outsourcing governance policies, processes and IT support tools to outsourcing governance best practices
In addition to the deliverables listed above, we can assist clients in a more detailed comprehensive Outsourcing Governance policies and process assessment, detailed recommendations for improvement, technology support plan, team member skill assessment, outsourcing benchmark services, collaborative alignment services, and outsourcing governance implementation services.
Our experienced consultants have developed an effective, comprehensive approach to assessing governance related to outsourcing that will determine their current capability level and risks areas. Through our solution, clients can obtain an outsourcing governance baseline that will allow them to prioritize their efforts to produce the greatest benefit.
Description
The Rapid Review Assessment - Outsourcing Governance provides a fast and efficient assessment and evaluation of the current outsourcing governance policies, processes and IT support tools that cover the following:
Our consultants have expertise in working with large and small organizations to help them identify and achieve maximum benefits for the organization. We have assisted our clients in building business cases for identifying cost-savings in terms of lost storage capacities as well as providing a capacity planning view of the existing infrastructure. The team also has experience in performing process maturity assessments using ITIL guidelines, developing actionable IT strategies, developing architectural plans and improving the storage capacity planning and storage performance.
We team with our clients to develop the assessment based on their goals and business requirements and educate their team in the process. We feel that this is important so our clients can take ownership for the recommendations and will be capable of making continual adjustments to the recommendations as changing business needs demand.
Deliverables
Our service offering delivers the following results:
• An assessment and evaluation of the current outsourcing governance policies in place and processes in use
• An evaluation of the current outsourcing governance IT support tools
• A gap analysis comparing the current outsourcing governance policies, processes and IT support tools to outsourcing governance best practices
Standard
Our consultants will deliver a summary report that includes the above deliverables and present the findings to our client's management.
• A criteria template for BI tool selection
Target audience
CXO, Outsourcing Program Manager, Procurement - IT and business executives and Senior Management who are responsible for developing the IT and business process sourcing strategy and implementing it across the enterprise. This assessment will allow them to assess and improve their overall governance capability to more effectively deliver on their sourcing strategies.
Optional
Most companies invest considerable cost, manpower and time to enter an outsourcing agreement whether the outsourcing is complete or selective, tactical or strategic, off-shore or on-shore, IT or business process. In many cases, the overall return on this investment has been poor, resulting in cost overruns, quality problems and terminated contracts. A significant contributor to this failure is inadequate understanding of and lack of attention to outsourcing governance. One source states that not having a formal outsourcing governance program is one of the "top 10 major sins of outsourcing, destined to sideline success of these [outsourcing] initiatives."
Our offering can help you assess the status of your current outsourcing governance policies, processes and IT standards in supporting outsourcing agreements and relationships.
Work effort may be conducted on-site or off-site as follows:
• ITPMG will work with designated Client staff to gather the information for review
• Work effort is limited to 2 days for data gathering and one day for an interactive presentation of findings and recommendations
• ITPMG assumes the client has readily available to skills, policies and processes content, and subject matter experts
• ITPMG will present findings and recommendations within 7 business days after receipt of all information/data from the client and present to senior management
Rapid Review Assessment Solution Suite Service Offerings
Scorecards and Dashboards
Agile Business Intelligence
Outsourcing Governance
Storage Area Network
IT Applications
Electronic Health Records
ERP Optimization
Quality Assurance and Testing Process
Infrastructure Assessment
e-Business Assessment
Information Quality Management Assessment
Network Assessment
Software Asset Management Process Assessment
Data Privacy Compliance
Information Security
Service Management
Measurements Assessment
Skills and Competency Management
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